Hi Lily,
Thank you for your honest feedback—we really appreciate you taking the time to share your experience. We're sorry to hear this batch didn’t hit the mark for you. We strive for consistency in flavor and quality, but since we use real cuts of beef, there can occasionally be some variation in spice level, sweetness, and fat content.
That said, your comments are super helpful, and we’re sharing them with our production team to make sure we keep improving. If you’re open to it, we’d love to recommend a flavor that’s less sweet and more in line with what you’ve enjoyed from us before—just let us know!
Thanks again for being a customer and for helping us get better with every bag.
Warm regards,
BASJ
